Links and resources
Consumers have the right to make a complaint and expect their complaint to be investigated fairly. CQHHS investigates all complaints received and provides a response to the concerns raised. CQHHS welcomes feedback from consumers as this assists us to make improvements to our service, ensure that we are meeting the communities needs and instil community confidence in our health services’ patient safety systems.
Patient Liaison Officers are advocates for patients, carers and visitors to assist with various concerns that relate to the overall experience of the patient journey. The position is one of trust which embodies a non-judgemental inquiry and a mediating role and offers a channel of communication for patients, families, carers, significant others, staff and the community it serves.
Some additional useful resources for patients and consumers are listed below.
The Australian Charter of Healthcare Rights was developed by the Commission in 2007 and 2008. The charter was developed with extensive and widespread consultation and specifies the key rights of patients and consumers when seeking or receiving healthcare services
The Office of the Health Ombudsman is Queensland’s health service complaints agency. They are an independent statutory authority and the one place all Queenslanders should go if they have a complaint about a health service provided to them, a family member or someone in their care.